I’m not talking about pick a card, slight of hand style magic either. This is David Copperfield type stuff. Like making an elephant disappear sort of thing.
I used Redbox for the first time this weekend and the experience blew me away. Maybe I’m easily entertained, but it was so cool.
I downloaded the app, logged in, let the app find the nearest kiosk, previewed the available movie selection, picked and paid for Hugo (family movie night), drove a few blocks to the kiosk and BAM! the DVD was reserved and waiting for me.
I located, previewed, paid for and reserved a movie all from my iPhone. Cool.
Redbox also sent a clean, detailed confirmation email AND a free rental code for being a first time customer.
Nice job Redbox. I will definitely be back.
Have you ever been wowed by an app before?
What is the best customer service experience you’ve ever had?
You can pickup the Redbox app for free here.